Reference

What You Agree To When You Use candy916

These terms set out the rules that apply to your candy916 account — from how you open it, to how deposits clear through Touch 'n Go eWallet, Boost, or GrabPay, to how we handle disputes.

Account holder rulesWallet & payment termsDispute processAccount suspension policyMalaysia access conditions
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candy916 What You Agree To When You Use candy916
HOW WE HANDLE THIS

Account Security, Data and Your Rights

These terms are backed by concrete account practices, not abstract policy language. Here is how each area works in practice at candy916, covering data, cookies, account security, and how to request a change to your account record.

Data Retention

We retain account data for as long as your account remains open and for the period required by applicable law after closure. You may request a summary of what we hold by contacting support with your account ID.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how account features are used. You can adjust cookie preferences in your browser settings without losing access to the platform.

Account Security

Your account is protected by password authentication and an OTP sent to your registered mobile number each time you log in from a new device. Never share your OTP with anyone, including our own support team.

Requesting Changes

To update your registered name, email, or linked payment method — such as switching from Boost to GrabPay — submit a request through live chat. We verify identity before applying any change to your account record.

TERMS ENQUIRIES

How to Reach Us About These Terms

If any clause in these terms is unclear or you need to raise a dispute related to your account activity, our support team is your direct line. Players in Shah Alam or anywhere else in Malaysia can reach us through the channels below — keep your account reference number ready to speed things along.

Team online

Live Chat

Open the chat window inside your candy916 account. Describe the clause or transaction you are querying and we will respond during our staffed hours.

Email Support

Send a written query to our support address found in your account settings. Include your registered email and the section of these terms you are asking about.

Account Help Centre

Your account dashboard links to a help section that covers common terms questions — wallet top-up rules, withdrawal conditions, and account verification steps.

Common Questions About These Terms

Here are the questions we hear most often about how these terms apply to your candy916 account. Each answer is written to reflect how things actually work on the platform, not generic policy boilerplate.

Yes. All deposit and withdrawal activity — whether processed via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — falls under these terms. Payment-specific conditions appear in the relevant checkout screen.

We notify you through a message in your registered account when terms are updated. The revised version is posted here with its effective date. Logging in after that date means you accept the update.

Yes. Contact support via live chat or email with your transaction reference and the clause you believe applies. We review disputes against your account history and respond in writing.

We retain your account records for the period required under Malaysian law after closure. You may request a data summary before or after closing. Retention periods are not extended beyond legal requirements.

Access and eligibility depend on local law and apply where local law permits. Certain clauses — particularly around payment rails like FPX and Maybank2u — reflect Malaysian payment infrastructure specifically.

Raise a correction request through live chat. Support will verify your identity first, then update your registered details — including linked wallets such as Boost or GrabPay — before confirming the change.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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