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What You Need to Know Before You Play

candy916 operates under a clear set of legal terms that govern how your account, your funds and your data are handled. These terms apply to all accounts where local law permits access, and they set out your rights and our obligations in plain language.

Account Terms & ConditionsPrivacy & Data HandlingCookie PolicyJurisdiction EligibilityAccount Security
candy916 What You Need to Know Before You Play
HOW WE HANDLE IT

Data Handling, Cookies and Account Security

Knowing how we manage your information is part of using candy916 with confidence. Each item below covers a distinct area — read the one that applies to your situation and contact us if anything is unclear.

Data Retention

Account and transaction data is retained for the period required by applicable law. You may request a data summary via email; we respond within a reasonable processing window.

Cookie Use

We use cookies to maintain your session, remember account preferences and measure how the lobby performs. You can adjust cookie settings through your browser at any time.

Account Security

Accounts are protected by password and OTP verification at login. If you suspect unauthorised access, lock your account immediately via Settings and contact us through live chat.

Requesting Changes

To update personal details, correct a data record, or request account closure, submit the request by email with your account username and a brief description of the change needed.

LEGAL CONTACT PATHS

Raise a Legal or Policy Query With Us

If you have a question about your account terms, data rights, or any policy on candy916, reach out through the channels below. Our team handles legal and policy queries separately from general account help — flag your message clearly so it reaches the right person.

Team online

Live Chat

Start a live chat session from your account dashboard. For policy matters, type 'legal query' at the start of the chat so our team routes it correctly.

Email

Send detailed legal or data requests by email. Include your account username and the specific policy area — data, terms, cookies or account closure — in the subject line.

Account Dashboard

Log in and navigate to the Help section in your account settings. The full terms document and policy update history are available there at any time.

Frequently Asked Questions on Legal and Policy

These are the questions we get most often about terms, data and account rights at candy916. If your question is not here, reach out through live chat or email.

Access depends on your local law. Where Malaysian law permits online gaming, you may open and use a candy916 account. Confirm eligibility under the law that applies in your region before registering.

We collect the details you provide at registration — name, email, contact number — and transaction data linked to your payment method, such as Touch 'n Go eWallet or Boost wallet activity.

Yes. Send a data request by email, include your account username and the subject line 'Data Request'. We will process it within a reasonable timeframe under applicable data law.

Request closure by email or live chat. Outstanding account balances must be settled first. After closure, your data is retained only as long as required by law, then deleted.

We publish updates to terms via email to your registered address. Continued use of your candy916 account after a published change confirms acceptance of the updated terms.

Contact us first through live chat or email with full details. If the matter is unresolved at that stage, the dispute path in the full terms document — accessible from your account dashboard — applies.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.