Reference

How candy916 Handles Your Personal Data

When you open an account with us, we collect and manage your personal data with one purpose: keeping your account secure and your experience consistent.

Account data protectionTouch 'n Go eWallet payment privacyCookie and session controlsYour right to access or delete dataDirect contact for data requests

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REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review, correct or remove data tied to your candy916 account, our support team handles these requests directly. Data queries are separate from general account help — flag your message as a data request so it reaches the right person. We aim to acknowledge every request and provide a substantive response within a reasonable timeframe.

Team online

Live Chat

Start a live chat session from inside your account dashboard. Flag it as a data or privacy request and our team will pick it up directly.

Email Support

Send your data request by email with your registered account name and a brief description of what you need — access, correction or removal.

Account Verification Step

Before any data is shared or deleted, we confirm your identity via the OTP sent to your registered mobile number, keeping the process secure.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Our data practices cover four areas: what we store, how long we keep it, how cookies work on this platform, and how you take control. Each area is handled with a specific process, not a blanket policy.

Payment Data Handling

Transaction references from Touch 'n Go eWallet, Boost and GrabPay deposits are stored against your account ID only. Full wallet credentials never touch our servers — the payment processor handles them end-to-end.

Cookie and Session Data

We use session cookies to keep you logged in and preference cookies to remember your lobby view. You can clear these from your browser settings at any time without affecting your account balance.

Account Security and Retention

Your password is stored as a one-way hash; we cannot read it. Account data is retained while your account is active and for a period after closure, as required to handle any outstanding transaction disputes.

Third-Party Sharing Limits

We share data only with payment processors, game studios like Pragmatic Play or Evolution where session data is needed to load live tables, and any authority we are legally required to notify. We do not sell your data.

What We Collect and Why We Use It

candy916 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

candy916 collects the information you provide when registering — your name, email address, mobile number and account credentials. When you make a deposit via Touch 'n Go eWallet, Boost or GrabPay, we record the transaction reference, amount in RM and timestamp; we do not store your

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full e-wallet PIN or any payment credential beyond what the payment processor returns to us. We also collect device identifiers, your browser session data and IP address to verify account access and detect unusual login attempts. Location signals help us apply region-dependent access rules, because eligibility
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for our platform depends on whether local law permits it in your area. Players in Shah Alam and elsewhere in Malaysia are subject to the same data handling rules. We retain transaction records for as long as required to resolve disputes and comply with applicable obligations.
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You may request a copy of the data we hold on your account at any time by contacting our support team through live chat.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on candy916

These are the privacy questions we hear most often. If your question is not covered here, reach us through live chat and flag it as a data request.

We collect your name, email, mobile number and login credentials at registration. After that, deposit records, device identifiers and session data are added as you use the account.

No. When you pay via Touch 'n Go eWallet, Boost or GrabPay, the payment processor handles your credentials. We only receive a transaction reference and the RM amount.

Yes. Contact us through live chat or email, flag your message as a data access request, and verify your identity via OTP. We will send you the relevant account data.

We retain transaction records and account details for a period after closure to handle disputes and meet any applicable obligations. Inactive accounts with no outstanding matters are cleared on a rolling schedule.

Only the session data required to load and authenticate a game is passed to the studio or live table provider. We do not share your payment details or full profile with them.

Send a deletion request via live chat or email with your registered account name. We verify your identity via OTP first, then process the request and confirm once it is done.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Gamescandy916 Casino Infocandy916 Glossary

How candy916 Handles Your Personal Data

How to Contact Us About Your Privacy

Live Chat

Email Support

Account Verification Step

Data Handling, Cookies and Account Security

Payment Data Handling

Cookie and Session Data

Account Security and Retention

Third-Party Sharing Limits

Common Questions About Your Privacy on candy916

01 What personal data does candy916 collect when I open an account?

02 Does candy916 store my Touch 'n Go eWallet or Boost details?

03 Can I request a copy of the data held on my account?

04 How long do you keep my account data after I close my account?

05 Do you share my data with game providers like Pragmatic Play or Evolution?

06 How do I ask candy916 to delete my data?

Privacy Policy

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